Tips on Vehicle
Insurance and Claims:
1.
What kinds of Motor Policies are
available ? The basic insurance
covers offered are as under:
1.1. Liability Only Policy:
covering the liabilities towards third parties only, as per Motor Vehicles
Act. This insurance is mandatory for a vehicle plying in public place,
as per Motor Vehicles Act.
1.2. Package Policy:
In addition to the above, the loss or damage to the vehicle insured,
by specified perils, is also covered subject to the value declared and
other terms and conditions in the policy.
For details of the risks covered under the above and also for information
on other covers, please see “
2.
Where can I get my vehicle insured
?: Insurance can be done at
any of our offices generally doing Motor Insurance business. Please visit
our website for finding an office convenient to you: www.orientalinsurance.nic.in
. On the website click on "LOCATIONS" on the top. You will get
the
3.
What will be the premium for my vehicle
?: Premium
depends upon various factors viz. type, make, model, cc, usage, place
of registration, past claims history etc. of the vehicle. Therefore
approach our underwriting office with vehicle details for exact premium.
4.
Where can I renew my policy ?: Existing insurance
will be renewed by the same office. Please contact the office concerned
for exact premium and pay it to the same office. Do not send your
premium to any other office or to the Regional Office/Head Office.
5.
Can someone contact me for insurance
of my vehicle ?:
Please approach the office concerned directly.
6.
Can I renew my policy at a different
place ?: Yes,
it is possible. A fresh proposal form needs to be filled in. The office
may also insist for physical inspection of vehicle and other formalities,
depending upon the situation. Please contact the nearest office for assistance.
7.
Can I pay the premium online ? At
present, we do not have the facility.
8.
When should I renew the insurance
for my vehicle & why ?:
It is strongly recommended to renew your insurance before expiry
of the existing insurance. This keeps your vehicle insured against the
risks without any break and takes care of any loss within the ambit of
the policy you have. This also retains the No Claim Bonus–the hard
earned discount in premium for claim free year/s. Moreover, you are also
not worried about the breach of law.
9.
What if my previous policy has already
expired ?: If, however, the
policy has already expired, a fresh insurance can be obtained. Since a
break in insurance has occurred, the vehicle will be physically inspected
by a company official or an authorized representative/agency, at your
cost. The entitlement of No Claim Bonus will be as per rules.
10.
Can I transfer my insurance to the
purchaser of my vehicle ?:
Yes,
the insurance can be transferred to the buyer of the vehicle, provided
the seller gives in writing to the insurance company. A fresh proposal
form needs to be filled in. There is a nominal fee charged for transfer
of insurance. Please contact the concerned insurance office for guidance
and terms and conditions.
11.
Is it ok if the insurance continues
in the name of the previous owner whereas the vehicle is transferred in
RTO records in my name ?: Never commit this mistake.
Remember, registration and insurance of the vehicle should always be
in the same name with same address. Otherwise the claim is not payable.
A fresh proposal form needs to be filled in. There is a nominal fee charged
for transfer of insurance. Please contact the concerned insurance office
for guidance and terms and conditions.
12.
I have lost the insurance policy.
Can I get a duplicate one ? Yes,
please approach the same office which had issued the policy, with a written
request. A nominal fee is charged for issuing duplicate policy copy.
13.
Where can I get the details of risks
covered and terms & conditions of the policy ?:
Motor policy terms and conditions are governed by
14.
What if my vehicle has CNG/LPG kit
installed ?: If your vehicle has or
you are installing CNG/LPG kit in your vehicle or if there is any other
change in the structure/usage of the vehicle, it should be permitted
by the RTO-means, it should be registered with the RTO & also
entered by them in your RC. Then, you have to approach the insurance company
and declare it to them with a copy of the RC. Additional premium is payable
for the vehicle with LPG/CNG kit and they will pass an endorsement
for the same. Then only insurance company will be liable for any claim,
as per policy taken.
15.
What should I do in case of an accident/theft of the vehicle ?
:
Please
inform
the policy issuing office immediately in writing for registering
a claim and deputing a surveyor and/or an investigator. An immediate report
to the police is also mandatory in case of vehicle is stolen or when third
party injury/death/property damage is involved. Delay in informing
the Company and the police [wherever required] will prejudice your claim
and the Company may deny the liability. Please read the conditions in
the policy in this regard.
16.
Whom should I contact if my vehicle suffers a loss in a city other
than the policy issuing city ?: If
the vehicle meets with an accident in the city of policy issuing office,
the claim has to be intimated invariably
to the same office. If it takes place in a different city, then approach
the nearest Oriental’s office for guiding you to the office designated
for entertaining outstation claims. Meanwhile, also inform the policy
issuing office.
17.
What are the documents
and formalities required for processing of the claim by the Company ?: The documents and formalities required for processing and settlement
of the claim will depend upon the type of vehicle and nature of loss.
Please contact the office concerned for guidance.
18.
What are the important things I should
bear in mind while insuring my vehicle ?:
1. Fill up the proposal form yourself, answering all the questions
correctly and sign it. This plays a vital role in deciding the premium
and the admissibility of claim. Incomplete or incorrect information may
result in denying the claim to you. Therefore, never leave it to any other
person to fill it up. 2. Ensure that your and vehicle details are correctly recorded in
the policy schedule. Make sure that every digit of vehicle registration
number, engine and chassis numbers etc. are fully and correctly entered.
Any error should be immediately got corrected as otherwise it would create
trouble at the time of claim. 3. If there are any changes in the policy, it will be done by an Endorsement
by the office. Please check the correctness of the endorsement. 4.
Read policy terms, conditions, particularly the exclusions etc. very carefully.
They are important from claim point of view. 5. Remember, registration
and insurance of the vehicle should always be in the same name
with same address. Otherwise the claim is not payable.
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Oriental Insurance